Ben Edelstein

An alternative / complimentary approach would be to provide a real article import option. The Google doc import is very limited and doesn't really work because formatting and images are not retained. We also need to be able to use other tools for authoring content, such MS Word or Adobe Robohelp. 

This is basic functionality and it's absence results in significant number of hours per month of additional effort. It significantly hamstrings our effort to fully leverage the Guide product.