Elizabeth Cochran
Senior Director of IT & Reporting, University of New Mexico in Albuquerque
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合計アクティビティ27
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前回のアクティビティ
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Elizabeth Cochranによる最近のアクティビティ-
I'd love to see the ability to add this category to "My Unsolved Tickets" view for my 26 agents. Please consider.
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Disappoints me that this is still showing as [Not Planned]. I honestly don't get it!
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Thank you, Scott. I believe there are several similar threads such as this one. Hope this does get traction. I actually ended up disabling this option, as it was unavailable to all of our staff....
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Hi, Zen Peops! I really like this new option. For My Unsolved Tickets, future due date options would be super helpful! Will the Due Date drop-down be expanded to include "Today," "This Week," "...
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Hi, Lenka. Thanks for sharing. Is it free? I appreciated Zendesk having an integrated solution. I did not want to bring in a 3rd party app, if I could help it, but... I honestly do not underst...
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Hello, Amisha Sharma. We do not see the option to modify text color in our environment. Was this implemented for all Zendesk flavors? Thanks! Elizabeth The University of New Mexico Foundation
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Thank you for the update, Amisha! Clarifying question for you, please: Will incoming email messages with text in color also be retained when new tickets are created or is it only agents who can eff...
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When is this coming???? We need it, badly!
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Hey, Matt. The link did not work for me. Is there a different one I might try? Thanks so much! Elizabeth
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Yes! Please make this happen. Agents are Customers too! Simple example: all of my Agents are Customers of my IT Support team. I would like their feedback as to how my technical support team is do...