最近の検索
最近の検索はありません

Bulent Yazici
参加日2021年4月15日
·
前回のアクティビティ2024年2月27日
フォロー中
0
フォロワー
0
合計アクティビティ
15
投票
5
受信登録
6
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Bulent Yazici
Bulent Yaziciさんがコメントを作成しました:
Madison Hoffman what does it take for your company to actually allow customers to directly talk to an agent rather than dealing with your silly bot?
I have been contacting your company since August to downgrade and I keep on being fobbed off my supposed account managers.
This is disgraceful.
コメントを表示 · 投稿日時:2023年11月01日 · Bulent Yazici
0
フォロワー
1
投票
0
コメント
Bulent Yaziciさんがコメントを作成しました:
That's nice Dave but nearly 9 years later for some of the comments, I truly don't believe that anything is going to be done. All you've said is that they're "planning" on having "internal discussions" about it "next year".
The most uncommitted answer if I've ever seen one.
To be honest, Zendesk engineers should be really embarrassed to not have sorted this out after all this time. There's obviously an unwillingness by the team to sort this out due to the underlying code base.
コメントを表示 · 投稿日時:2021年12月16日 · Bulent Yazici
0
フォロワー
4
投票
0
コメント
Bulent Yaziciさんがコメントを作成しました:
It really isn't that difficult Zendesk. After all these years, it's shocking you haven't managed to fix this issue.
Our users have multiple email addresses on their account and the replies to tickets should, at the very least go to all email addresses and ideally go to the one address they used to create the ticket.
Not really acceptable 5 years after this silly "workaround" was written.
コメントを表示 · 投稿日時:2021年10月01日 · Bulent Yazici
0
フォロワー
14
投票
0
コメント
Bulent Yaziciさんがコメントを作成しました:
We also have the same problem as well. One client consistently giving us "bad" reviews. Spoken with them and they say that they are extremely happy with the tickets and have no idea why they are automatically giving us bad reviews. Haven't even clicked on the links on the emails. But they do have an overzealous email AV scan which must be following the links.
Any ideas on how to stop this happening would be welcome because they are starting to skew our figures.
コメントを表示 · 投稿日時:2018年9月10日 · Bulent Yazici
0
フォロワー
0
投票
0
コメント