Dionne

It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity.  I would like to see what time the agent logged in, changed their talk status (online/offline) and logged out each day.  I would much rather count on the data given by Zendesk rather than  utilizing an additional payroll/timekeeping system.