Andrea Saez
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Andrea Saezさんの最近のアクティビティ-
Andrea Saezさんがコメントを作成しました:
Hi Raquel, I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'. Hope that helps!
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Andrea Saezさんがコメントを作成しました:
Awesome stuff, Andrew! I've passed this on to our design team so we can get up our own customized version :)
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Andrea Saezさんがコメントを作成しました:
*pops in* NEAT! *pops out*
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Andrea Saezさんがコメントを作成しました:
Interesting. As a product manager myself, I usually ask the question, "what problem are you trying to solve?" - so I can only ask the same, what problem are you trying to solve by using custom stat...
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Andrea Saezさんがコメントを作成しました:
+1
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Andrea Saezさんがコメントを作成しました:
Hi Heather, There are a variety of ways that you can do this, especially if you're using forms. You can set the forms so that when someone submits a certain kind of ticket it's rerouted to a certai...
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Andrea Saezさんがコメントを作成しました:
You can set a trigger to autoassign to a group or person and remain as 'new' until there's been any action on it. Remember that Zendesk is based on ITIL. If what you need is for new tickets to hav...
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Andrea Saezさんがコメントを作成しました:
That's great, thanks Carlos! I'll add it to the original post above. Sorry I wasn't around to answer your question yesterday, I'm in the UK !
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Andrea Saezさんがコメントを作成しました:
Hi Joeg, You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of peopl...
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Andrea Saezさんがコメントを作成しました:
Hey Roumen, That is part of the standard template they're using. You should be able to locate it with <section class="hero-unit"> and adding the correct color background to it