Chris Alfaro

Need this also. Thanks.

@Steve W.

Thank you for reaching out but I don't feel I should have to add another service (and payment) on top of what we already pay for. We currently have 14 seats using the Enterprise subscription and 3 Zopim chat accounts because they are getting rid of the free Classic Chat option (mo money, mo money). Add that up and we are already well over 16k a year for Zendesk and their services. Maybe if we where Microsoft or Apple, that would be a drop in the bucket but for us it's a large cost already.

Thanks again.

@Mike

I don't wan to be an instigator but OH SNAP! Nice.

Steve,

We have a web based product for retail sale. We also have multiple partner branded versions of this product that is resold or used by that partner. Basically we have to copy all KB articles for this product 7 or 8 times and make sure each one is up to date. This requires a full time employee to manage. This does not seem to be very efficient considering the software as a service (SaaS) is not servicing our needs basic needs.

On a side note, we have about 30 products that follow this same structure. So I hope you can understand how this is VERY necessary and would be worth every penny Zendesk puts into it's development.

My personal gripe is we have a fancy new font, ability to change the color of the agent interface and about 50 other low priority changes in the last few years. But we still don't have 2 very important functions. The ability to have 1 article in multiple categories or sections and be able to view more then a dozen or so views on the left tool bar (another feature request).

Thanks for keeping the topic alive.

Zendesk,

Listen to your customers! We want this more then fancy fonts and palettes of color. Please, please, please. Also the "views" thing would be really nice and easy. I can scroll in the settings section, why not the view section?

Thanks.

Thank you Christian.

Christian,

Not gone yet. Sill in love with "most" of Zendesk. Can't wait for the KB beta. Thank you for finally giving the community an update. No sarcasm, we truly appreciate it.

I don't want to sound like a jerk but as a startup company we are finding populating our KB to be a large issue with Zendesk. We have been looking at changing to a new CRM and a integrated support system and KB is starting to look better each day. Many of them offer these types of functions. I truly love Zendesk but as we grow, Zen does not.

I hope you can listen to the community that helped make you amazing.

This post is getting a bit heavy but I love the passion we have for this product. It is great and could easily be so much better. (sentience edited out) This feature is a huge must. I find it hard to believe we can change the agent interface color before coding this feature. Hope to see it soon. Thank you.

Bump for this amazing feature request!!!