最近の検索
最近の検索はありません

Emma Nightingale
参加日2021年4月15日
·
前回のアクティビティ2024年4月19日
フォロー中
0
フォロワー
0
合計アクティビティ
40
投票
7
受信登録
16
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Emma Nightingale
Emma Nightingaleさんがコメントを作成しました:
We are starting to get to grips with this now but we are having an issue with Messaging. The agent gets the notification of a new message but they are not able to "take" the ticket, there is a message that says "only the assigned person can reply to this message" but it is only assigned to a group not a person? Anyone else experienced this?
We also can not understand how to work messaging so that the agents are only ever served 2 new messaging tickets (customers that are live on chat) however if we set the limit to 2 old messaging tickets are not assigned to the agent when the customer replies.
コメントを表示 · 編集日時:2023年9月19日 · Emma Nightingale
0
フォロワー
0
投票
0
コメント
Emma Nightingaleさんがコメントを作成しました:
Barry Neary I'm sorry I don't understand how Zendesk is going to know to only route the emails with the tag as there is no "omni channel" setting in triggers, the instructions just state to add a tag. And how we route only the number and messaging groups we want to?
コメントを表示 · 投稿日時:2023年8月22日 · Emma Nightingale
0
フォロワー
0
投票
0
コメント
Emma Nightingaleさんがコメントを作成しました:
Barry Neary We want to only have omnichannel routing in place for one of our service teams who deal with phones, messaging and email. Our other teams we want to still take work in the same way they do now. There is no where in the omni channel set up that allows you to actually give rules as to which tickets you want it to apply to that I can see.
コメントを表示 · 投稿日時:2023年8月21日 · Emma Nightingale
0
フォロワー
0
投票
0
コメント
Emma Nightingaleさんがコメントを作成しました:
We would like to use omni channel routing but only for one of our teams.
How would we set this up.
We can't see anywhere we we can actually dictate the rules for omnichannel routing to be applied.
We also can't see how the tag we have set on tickets is picked up by the omni channel routing.
For example we want all tickets with a tag of Omniemail, a certain phone number and a certain messaging channel to be included in omnichannel routing. But we want all other tickets to route as they do now.
コメントを表示 · 投稿日時:2023年8月18日 · Emma Nightingale
0
フォロワー
0
投票
0
コメント
Emma Nightingaleさんがコメントを作成しました:
Is there a way to do the following:
1. Only have the bot working outside of business hours?
2. What happens if you use "transfer to agent" and there are no agents logged into chat?
コメントを表示 · 投稿日時:2023年3月17日 · Emma Nightingale
0
フォロワー
0
投票
0
コメント
Emma Nightingaleさんが投稿を作成しました:
Hi,
We would love the ability to have the "download all attachment" button on Sell the same as Zendesk support and it downloads all attachments from the full email thread.
投稿日時:2021年6月09日 · Emma Nightingale
1
フォロワー
2
投票
2
コメント
Emma Nightingaleさんが投稿を作成しました:
We would like to be able to create a support ticket from Sell.
So for example a customer emails us on the email chain of a deal but it is about a CS query, I want to be able to create a ticket in Support to help this customer.
投稿日時:2021年4月22日 · Emma Nightingale
1
フォロワー
2
投票
1
コメント