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Sarah Eshelman

参加日2021年4月16日

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前回のアクティビティ2021年10月22日

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さんの最近のアクティビティ Sarah Eshelman

Sarah Eshelmanさんが投稿を作成しました:

投稿 Q&A - Reporting and analytics
I am trying to track pageviews on Google Analytics for knowledge base articles on Zendesk Guide. Each article has a unique number. However, the title of the page is sometimes appended to the URL, and GA tracks this as a separate page. If the title of the article changes, it generates a new URL. As we are following KCS methodology, it's not uncommon for titles to change.

For example, these would all be the same article, so I want to see a single pageviews count, but GA would show as 3 separate stats

/hc/en-us/articles/360039413394
/hc/en-us/articles/360039413394-How-To-Make-A-Sandwich
/hc/en-us/articles/360039413394-How-To-Make-A-Turkey-Sandwich

I want GA to roll up the articles matching on the unique number, and ignoring everything after that. How have other people dealt with this? How do you can an accurate list of the most popular articles?

投稿日時:2021年4月19日 · Sarah Eshelman

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Sarah Eshelmanさんが投稿を作成しました:

投稿 Q&A - Reporting and analytics

Is there a way to track the TTR only for tickets with a linked article? I want to measure if linking articles is driving down TTR over time.

It seems like it's not possible to create queries using both Support and Guide data? 

投稿日時:2021年4月12日 · Sarah Eshelman

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