Blair Bethwaite

I've created a Microsoft Flow that does pretty much the same thing as requested here. Every 24 hours I want a digest of those Zendesk Help Center articles that have been updated in the past 24 hours posted to an internal Slack channel.

It was pretty straightforward to set this up querying the Zendesk APIs via the HTTP connector in Flow, parsing the json, and then posting a constructed message to a newly minted Slack App's webhook URL. I'm planning to add some more smarts to distinguish and flag new articles, but don't have any need for dealing with comments, as at the moment as we don't allow them. Will see if there's a way to turn this in to a template and share, but could at least upload a printout from the Flow editor if anyone is interested.

+1, this is a pain in the neck. I don't even want the updates panel - it's unnecessarily taking up valuable screen real estate.

+1. This is so basic I struggle to see what the fuss is and why it wasn't done years ago. I'd also challenge the notion that it's such core functionality that it is hard to change - if this is true then there are some serious design and architecture problems under the hood.

@Nicole, any updates on progress here. Did the team end up reviewing this in Q3 as previously intended?