Amanda

Hi Brett! We could easily add tags to distinguish from east to west coast but the issue I'm running into is there is no automation for a text notification.

I'm trying to set this up for use only on zendesk text tickets. Our main operations are on the east coast and wanting to reply but delay the sending of text responses for our west coast customers. Not being able to find a good way to do this. Any suggestions?

Definitely could use this! For our company, we are often working on several different tabs/screens so popup notifications would be super useful! Please add!