Richard Chung

@... It is unfortunate, but I just confirmed that the work-around I proposed is working at the very least. 

@...

I'm working through a similar situation at the moment. I have a group set-up where one of the agents does not want to be sent notificaiton/assignment emails when tickets are assigned to this particular group. To get around this, I created an outlook email forwarding group, ZDSalesTarget which includes everybody, but that specific agent. In the trigger, I then use notify target -> ZDSalesTarget, rather than notify group to send the notification. I'm waiting for the email group to be set-up, so I haven't had the chance to confirm if this work flow works, but's its the closest thing I've found so far.