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Sean Morrissey
参加日2021年4月16日
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前回のアクティビティ2024年11月05日
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さんの最近のアクティビティ Sean Morrissey
Sean Morrisseyさんが投稿を作成しました:
With the new interface, I see the loss of functionality to move to the next ticket. Perhaps this is due to the fact that that feature was specific to the view. I don't like having to go back to the home screen each time. I would like to see the functionality to move to the next ticket and come back with this enhancement.
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投稿日時:2024年7月02日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
With the new interface, I see the loss of functionality to move to the next ticket. Perhaps this is due to the fact that that feature was specific to the view. I don't like having to go back to the home screen each time. I would like to see the functionality to move to the next ticket and come back with this enhancement.
コメントを表示 · 投稿日時:2024年7月01日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
In our enviroment, the requesters organization is equal to a user segment. The issue we have is an agent has access to all user segments. So when my agents use the knowledge base they get articles across all user segments. I would like for them to only see articles for the user segment based on the requestors organization/user segement. I was told if I was on enterprise I could create custom context panels. I do not think this is viable to one upgrade to enterprise or second create 100s of context panels. Any thoughts/suggestions
コメントを表示 · 投稿日時:2024年6月18日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
Is there a placeholder for autoreply label?
I need to restrict articles by label. In our config a customer is the organization. In guide we have a label for each organization. So I want to restrict articles on utoreply based on the requesters organization. I do not want to setup hundreds of triggers (one for each organization)
Is there a script such as {autoreply.label} ={orangization_name}
コメントを表示 · 投稿日時:2024年6月05日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
I need to restrict articles based on the label.
I my enviroment each organization is equal to the user segment in guide.
So I need to restrict the article suggestions based on the user segment. Today a requester gets article suggestions across alluser segments. I do use labels to identify the organization name. Is there a way to add logic in “configure and test” to populate the label with the organization tag in the label?
コメントを表示 · 編集日時:2024年6月05日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
Tetiana Gron while i appreciate the suggestion, it does not seem practical. I have 90 cclients so that would required 90 filtered vviews. Additionally, it requires an upgrade to enterprise.
コメントを表示 · 投稿日時:2024年5月06日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
I would like to see the ability to filter KB results in the search based on the requester 's organization. In our world, we use user segments for our KB articles which are based on a requesters organization (each client). However, an agent has access to all organizations, so they see all KB articles in the search result.
コメントを表示 · 投稿日時:2024年4月23日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
I have a color blind employee and they are unable to see internal comments with the blue hue. When they hover over the internal comment the shade goes darker and they can see the comment with the darker hue. So we need an accessibility option to change the color hues on this new feature.
コメントを表示 · 投稿日時:2024年4月03日 · Sean Morrissey
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Sean Morrisseyさんがコメントを作成しました:
We have an issue with the new agent workspace interface. We have an employee who is colorblind and the blue shadowing on the internal comments prevents them from seeing the comment clearly. Can an accessibility option be added to remove the background color. In speaking with my employee if the hue was a bit darker they could see it better.
コメントを表示 · 投稿日時:2024年4月03日 · Sean Morrissey
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