Natalie_Lorente

Yes, this is happening to our team right now. Can confirm the checkbox "Required to submit a request" is checked.

The strange thing is, it was working correctly, and I just noticed (not sure how long it's been going on, maybe a few weeks) that it is no longer giving an error message when we complete the form. Nothing that I can see in field or forms has been changed recently.

Repro steps:

Field condition settings: 

1. Field type: drop down

2."Required to submit a request" checked 

3. Permissions: Agent can edit

4. Default value is set to -

Ticket steps

1. Tap 'solve' on a ticket

2. Ticket solves with default value - and no error message

I've set this up, but I'm finding 2 or 3 responses later in the conversation that 'pausable update' is suddenly triggered again when the ticket was not put in pending in the last few back and forth between the rep and the customer.
Any idea what could be triggering 'pausable update' in this case?

This feature is very important to us as well, and the lack of SLA on internal notes has caused a lot of frustration. I really hope it gets put on the product roadmap soon.