JD

some way to share not published articles with important stakeholders for review (or similar reasons)

Katarzyna Karpinska As for your third bullet point, we need a way to share unpublished articles with stakeholders for approval before we publish them. These are product owners and customers without agent access to Zendesk. Providing them with a Zendesk license would be cost-prohibitive and inconvenient, for the handful of articles they need to approve a year. Currently, we build articles in Zendesk, then copy/paste them into a Google Doc. Stakeholders add comments and suggestions to the doc, and then we go back to Zendesk to make those changes. Finally, we copy/paste the final article back into the document for final approval. If there was a way to share unpublished articles with these external stakeholders and eliminate the copy/pasting to an external document, we could save time and reduce errors.