Benjamin Železnik

Thank you, Paul K. Just needed confirmation that it is not possible what I need.

Hi Paul K,

Thanks for your swift answer, it was of great help. What I missed most was the "Rows: Status" part.

However, I cannot find the way to filter by ticket organization. Maybe you have another hint for me?

Hi all,

This sounds pretty basic, but I cannot find a way:

I'd like to have days on the x axis, and sum of tickets by status on y axis. Filtered by dates and ticket organization. Something like on the attached image. Asking for Zendesk Support.

Is this possible?

Regards,

Benjamin

When developing and testing, what app_guid should I use? Currently ZAFClient initialization fails because of lack of app_guid.

Footnote: My code was working 3 days ago without an app_guid, but not anymore. :-|

Dear sir,

I would like to propose a small improvement to the dashboard, in "Updates to your tickets" section. I find this information very useful, but while clicking on different tickets, I don't remember which I already checked and which not. It would be very nice to have some sign (maybe color change) which would tell me if I already clicked that update. In that case all updates reffering to the same ticket should change color.

Thanks in advance!
Benjamin