Spencer Hutton
I'm a Help Desk Manager. We have a team of 10 agents and use Zendesk to manage support tickets for all of our internal Team Members as well as hardware ordering and computer setups. I'm a data nerd and an amateur developer so I am very interested in gathering data from Zendesk in products like Explore and Power BI as well as building small desktop apps to work with tickets.
-
合計アクティビティ50
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票3
-
サブスクリプション24
アクティビティの概要
Spencer Huttonさんの最近のアクティビティ-
Spencer Huttonさんがコメントを作成しました:
Very cool solution. Is the email signature of the requester counted in the 25 characters? My gut says yes.
-
Spencer Huttonさんがコメントを作成しました:
I am interested 😍
-
Spencer Huttonさんがコメントを作成しました:
Hi Jupete Manitas. The report was created from the Talk dataset. So it is using Talk data, not ticket data. The tickets are gone, but the Talk data still remains. So we have a record of these 2...
-
Spencer Huttonさんがコメントを作成しました:
Yeah, I deleted, then permanently deleted the tickets that same day. I still show 25 abandoned calls from one day from when this one customer mistakenly butt-dialed us over and over. It's been ab...
-
Spencer Huttonさんが投稿を作成しました:
Delete Talk Data
Is it possible to delete talk data. I had a customer inadvertently call in 25 times during our team meeting when all agents were unavailable. How this happens, I have no idea. We received 25 cal...
-
Spencer Huttonさんがコメントを作成しました:
Thanks for the replies! The change would definitely be communicated. My involvement would be more for consistency. We have a small team. Realizing now that in the time I have researched, I coul...
-
Spencer Huttonさんがコメントを作成しました:
Hi, and thanks for the reply. I may not have been clear in my initial comment, I will revise. I am looking to make changes to personal views which my agents have created themselves.
-
Spencer Huttonさんが投稿を作成しました:
Make changes to my agents' views
回答済みAs an admin, I want to make a change to views that my agents created themselves for personal use. Is this possible? Even through the API, if I try to call the Show View endpoint, I get a Record N...
-
Spencer Huttonさんがコメントを作成しました:
I created a custom status as a test. Is it possible to delete it? It has not been used, and was immediately deactivated.
-
Spencer Huttonさんがコメントを作成しました:
Glad to hear it works for you! And thanks for helping me see that my profile name (Spencer) is appearing as my company name. Not sure how that happened. Cheers y'all!