Travis Tubbs

1. コミュニティ
2. Zendesk Suite Q&A
3. Organization Custom Fields for Ticket Organization instead of Requester Organization

I had to email into Support for assistance on this. Sadly, they stated that this "is not possible and is currently an Explore limitation as the two data are currently found from two different types...

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• Travis Tubbs
• 作成日時 2021年09月09日 14:26
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

This is a major limitation for us current as well. We want certain triggers and automations to only occur when the (Current User) or (Requester) is a light agent. But since light agents are conside...

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• Travis Tubbs
• 作成日時 2021年07月14日 20:29
• 5件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

This is something I'm interested in as well. We use an app that adds a tag to their ticket if they're offline and removes it when they're not (similar to the Out of Office app), so the tag isn't al...

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• Travis Tubbs
• 作成日時 2021年01月12日 16:06
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Understanding Differing Ticket Counts between Datasets

Thanks for taking a stab at this, @...! I appreciate your suggestion to use a custom metric. Unfortunately, the queries we created need to have their data manipulated in the dashboards they're put ...

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• Travis Tubbs
• 作成日時 2021年01月12日 15:23
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

I've already added my two-cents but I'm adding in a couple more because this is ridiculous. While we offer our callers the option to leave a voicemail or request a callback, sometimes a caller does...

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• Travis Tubbs
• 作成日時 2020年03月06日 19:04
• 6件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

This is one of the most annoying things about Zendesk Talk. We also have a very small team. Having one agent miss a call leads to a very bad experience for the customer, especially if other agents ...

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• Travis Tubbs
• 作成日時 2020年01月27日 18:53
• 2件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

There's an app from Zendesk called Ticket Field Manager (https://www.zendesk.com/apps/support/ticket-field-manager/?q=mkp_ticket%20field%20manager) that does just this. If it worked. When I made th...

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• Travis Tubbs
• 作成日時 2019年11月05日 21:44
• 2件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

I agree with this request. In certain instances, we want to launch a trigger to perform actions on a ticket when an Incident is linked to a Problem. Examples:If Ticket - Is - Updated ANDLinked Prob...

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• Travis Tubbs
• 作成日時 2019年10月02日 14:10
• 7件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Roles - Live Calls

If you search for the word "Permissions" in the Zendesk Community, you'll see there are a lot of posts stating an additional permission is needed for this and one for that. One area Zendesk is sore...

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• Travis Tubbs
• 作成日時 2019年08月22日 17:38
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

This is just one of many areas Zendesk needs to improve when it comes to Permissions. There are many posts throughout the Community stating there need to be separate permissions for this and that. ...

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• Travis Tubbs
• 作成日時 2019年08月22日 17:33
• 2件の投票