Jiri Kanicky
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合計アクティビティ25
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前回のアクティビティ
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メンバー登録日
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投票5
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サブスクリプション13
アクティビティの概要
Jiri Kanickyさんの最近のアクティビティ-
Jiri Kanickyさんがコメントを作成しました:
Are new users created automatically in Zendesk or do I need to add them first in Zendesk that they can authenticate through Okta?
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Jiri Kanickyさんがコメントを作成しました:
Export users into CSV Export users into JSON in Zendesk -> Admin -> Reports Adjust JSON file to make it validated array: add "," add the end of each line, but the last one add "[" at the beginning...
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Jiri Kanickyさんがコメントを作成しました:
This should be standard feature. This is the reason why we are leaving Zendesk. Zendesk does not have standard admin tools. For example it is normal to be asked for a list of agents in Zendesk. Unf...
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Jiri Kanickyさんがコメントを作成しました:
In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this sev...
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Jiri Kanickyさんがコメントを作成しました:
2 years since this request was created and nothing has been done. Having Date/Time fields is absolutely critical in any ticketing system specifically for scheduling and automation rules.
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Jiri Kanickyさんがコメントを作成しました:
It is surprising that this tool is not able to use AND or OR conditions for any field. The way how everything is hard coded in Zendesk is amazing. Terrible design. For example I cannot create Autom...
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Jiri Kanickyさんがコメントを作成しました:
The system should give us the option to differentiate between different SLAs. For example, I would like to create a view of tickets without First Response only.