Tim G

1. People
2. ...
3. Team members and groups
4. About private ticket groups and how they work

Love this 'Private group' feature - it's exactly what we need... but... I fell into the trap of not seeing that it actually adjusts access to the Suspended Tickets view (it removes access), when yo...

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• Tim G
• 作成日時 2023年03月23日 01:01
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Private Groups (Support) - Access to Suspended Tickets view

Same here unfortunately - this is a blocker to us being able to use Private Groups - the same users who have access to the private group in question, also need access to view suspended tickets - bu...

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• Tim G
• 作成日時 2023年03月23日 00:54
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. j/k keyboard shortcuts to skip quickly through ticket replies & internal notes

Haha I think I just found the end of the internet. I just had this same thought again... and came to the Feedback community to see if someone had raised it as a feature request so that I could up-v...

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• Tim G
• 作成日時 2023年03月01日 04:55
• 0 件の投票

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

Hi Team! Is there anything in the works to let admins 'allow-list' certain addresses please?  We see more and more emails getting caught by 'Detected email as being from a system user' - but they'r...

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• Tim G
• 作成日時 2022年07月06日 04:05
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Business Hours: Quarter-Hour Steps, Half-Day Holidays & Holiday Repetition

+1 on holiday hours too! We also have different shifts around the world, so blocking out a holiday at the 'day' level isn't granular enough. We'd love to see the ability to set these hourly. At the...

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• Tim G
• 作成日時 2022年04月05日 01:40
• 1件の投票

1. Account
2. ...
3. Accounts and billing
4. About Support settings in Admin Center

Thanks Lisa - I've added a comment to https://support.zendesk.com/hc/en-us/community/posts/4408860510490/comments/4435859872410 I think the ability to access the admin center completely independent...

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• Tim G
• 作成日時 2022年03月02日 00:38
• 3件の投票

1. コミュニティ
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Thanks Parag! I was doing Zendesk training for someone yesterday, and I watched them stumble into this confusion when they were creating a view (they're a full agent): - They went into the 'manage ...

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• Tim G
• 作成日時 2022年03月02日 00:34
• 4件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. "Allow" instead of "Invite": Share Dashboard without sending invitation eMails

👍 Excellent write-up Josef! I stumbled across this issue again today in looking to share a new dashboard - FYI there's another post with a few votes on it over here too: https://support.zendesk.com...

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• Tim G
• 作成日時 2022年02月28日 23:46
• 2件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Share dashboards without notification

This keeps getting me into trouble with my company too - really need a way to be able to say 'don't email an invite' please 🙂

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• Tim G
• 作成日時 2022年02月28日 23:43
• 1件の投票