
Tim G
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Tim Gさんの最近のアクティビティ-
Tim Gさんがコメントを作成しました:
Hi Barry Neary, oh, yep there were a couple of sticking points for our particular workflow: 1. We really wanted a 'ping all' approach when a new message convo comes in - rather than it automaticall...
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Tim Gさんが投稿を作成しました:
Move personal customisations to an agent-specific (profile) setting instead of company-wide
Hi Team! Apologies if this has been asked before - I did have a search around, but couldn't find anything! In short, there are more and more settings which have been introduced to the admin center ...
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Tim Gさんがコメントを作成しました:
Out of interest, I understand why most of the options under People > Team > Roles > Admin are greyed out (makes sense that you shouldn't be able to take away permissions from the Admin role and loc...
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Tim Gさんがコメントを作成しました:
Just as an update to this, looks like at some point, this has been increased to 100 options in the list, rather than 20! Which is definitely an improvement, however still gives us quite a few stumb...
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Tim Gさんがコメントを作成しました:
Hi Team! I know this isn't directly related to this, but has anything changed around limitations to the number of options shown in a drop-down custom field, with the changes above? Reason I'm aski...
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Tim Gさんがコメントを作成しました:
Hi Lisa! Yep that's definitely one workaround, but I think there'll land up being more than 20 countries per sub-group if we did e.g. EMEA/APAC/AMERICAS etc. Unless we started splitting out into ev...
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Tim Gさんがコメントを作成しました:
I put a comment on this post too (https://support.zendesk.com/hc/en-us/community/posts/5013655314970/comments/5910400610586), but it'd be awesome if there was a way to de-activate/disable the text ...
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Tim Gさんがコメントを作成しました:
We're seeing the same issues with customer confusion and frustration about "where to type" - because the free text input box isn't de-activated / greyed out. I raised a ticket with Zendesk support ...
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Tim Gさんがコメントを作成しました:
Just came here on advice from Zendesk support, to add my voice to this feature request please! We also really need the ability to change the idle timeout for agents. We are using messaging, and are...
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Tim Gさんがコメントを作成しました:
Ah awesome - thank you Jacquelyn Brewer :)