Sarah Anscombe

The timestamps in the tickets is not matching up with that in the reports, depending on who runs them.

Makes it difficult to marry up the data.

Would be helpful if we could choose the timezone.

Could I ask if there has been any progress with this?
It would be helpful, even just to be able to engage with our customers by name.

Thanks

Following - as this would be helpful for us too.

 

Hi - this does not actually give the customer's location. I was sent this response:

Hi Sarah,

Thank you for your response! I checked with one of our Explore experts on this and unfortunately this isn't a way to capture customer location in Explore. The attributes I included in my previous response capture the Locale ID which is essentially the language codes listed here which I apologize that it wasn't quite what you were looking for.

I'm going to mark you request as internal product feedback and I also recommend posting in our Explore Product Feedback Community to let our Product Managers know why this feature would benefit you and your business. Other users are able to upvote this and comment if they've found successful alternatives.

 

This is shown in Insights as a map but not captured in Explore. Will this be available once Insights has been removed?

Thank you

Within Insights, a map is provided showing where tickets are generated from.

This data cannot be exported and is not provided in text anywhere.

There is also no option within Explore to report on this attribute.

It would be helpful to have access to this data to plan support.

Thank you