Thomas (internalnote.com)

1. Support
2. ...
3. Ticket automation and collaboration
4. Routing automatically triaged tickets using omnichannel routing

Let's say I want to route all Finance intents to the group Finance. Do I really need to add all 83 sub-intents of the Finance category to the trigger as rules? Cause that seems unmanageable, especi...

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• Thomas (internalnote.com)
• 作成日時 2023年09月25日 07:47
• 4件の投票

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

That's awesome news! Thanks.

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• Thomas (internalnote.com)
• 作成日時 2023年09月13日 12:28
• 0 件の投票

1. Bots and automation
2. Custom bots and bot building documentation
3. Messaging recipe: Checking agent availability during a bot conversation

For those wanting do get the same thing done without resorting to the old Chat API's, I documented a version of this based on the new (unified) Agent Status APIs and is available on all Zendesk pla...

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• Thomas (internalnote.com)
• 作成日時 2023年09月12日 07:17
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. What tool do you use for Quality Assurance on tickets? What are the pros and cons?

Mine might be a bit exotic but I use the (new) custom objects for this: I created a Custom Object called "Ticket Review" containing 5-10 review points as custom fields with drop-down (or checkboxe...

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• Thomas (internalnote.com)
• 作成日時 2023年08月20日 13:12
• 0 件の投票

1. コミュニティ
2. Zendesk Support EAP - New Custom Objects
3. How to enroll into the New Custom Objects EAP

Hey Ashwin RajuA few comments about the above: Once the rollout starts and since Zendesk has no "feature availability API endpoint": Can we assume that:- any custom without custom objects v2 enable...

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• Thomas (internalnote.com)
• 作成日時 2023年07月03日 19:01
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

Note:Since the new Agent Home will contain native Followed and Cc'd views, we decided to make our Follower View app free on the Marketplace! https://www.zendesk.com/marketplace/apps/support/282379/...

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• Thomas (internalnote.com)
• 作成日時 2023年06月21日 07:29
• 3件の投票

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Glad it worked! You’re welcome :-)

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• Thomas (internalnote.com)
• 作成日時 2023年06月13日 05:27
• 0 件の投票

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

Window.zE settings only works for the classic widget, but does not work for messaging. That requires a different API call. See this documentation: https://developer.zendesk.com/documentation/zen...

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• Thomas (internalnote.com)
• 作成日時 2023年06月12日 05:51
• 1件の投票

1. Support
2. ...
3. Ticket automation and collaboration
4. Automatically triaging tickets based on intent, language, and sentiment

The article says that this is available for Enterprise (Plus), but the header also mentions Professional.Which one is it?

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• Thomas (internalnote.com)
• 作成日時 2023年05月11日 11:56
• 0 件の投票