Jacob the Moderator
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
-
合計アクティビティ780
-
前回のアクティビティ
-
メンバー登録日
-
フォロー7ユーザー
-
フォロワー2ユーザー
-
投票233
-
サブスクリプション297
アクティビティの概要
Jacob the Moderatorさんの最近のアクティビティ-
Jacob the Moderatorさんがコメントを作成しました:
Tetiana Gron This is great! I have the same question as Reshma Patel, surveying our agent-requesters is important to our organization and it is not currently possible.
-
Jacob the Moderatorさんがコメントを作成しました:
Just wanted to drop a note to say that I updated my setup for activating Next-reply time targets using a trigger and webhook that would add a public comment authored by the requester on the ticket,...
-
Jacob the Moderatorさんがコメントを作成しました:
Dana Barr Glad you found it helpful! We spent a lot of effort in creating forms that conditionally hide fields until required by the assignee in the ticket lifecycle - I didn't know the term "toggl...
-
Jacob the Moderatorさんがコメントを作成しました:
Hi Dana Barr 👋 Thanks for sharing your workflow; that is a good question that many can probably relate to. We have a similar setup and do use Problem tickets to centralize known bugs and allow supp...
-
Jacob the Moderatorさんがコメントを作成しました:
karankuwarbidxb There might be a non-standard way to achieve what you're after here, I don't have it all worked out yet, but my idea would be to use an active webhook with some liquid markup condit...
-
Jacob the Moderatorさんがコメントを作成しました:
karankuwarbidxb Automations run once an hour, but not necessarily on the hour, this is true. But you mention a scenario of 30 days, so I'm not sure what your concern is here. The granularity is hou...
-
Jacob the Moderatorさんがコメントを作成しました:
Hi karankuwarbidxb 👋 It sounds like Automations are what you're looking for for this - these are like triggers, but with time-based conditions. Date fields can be used like this 👆 achieve the kind...
-
Jacob the Moderatorさんがコメントを作成しました:
Salvador Vazquez Will the custom role permissions become available ahead of the expansion of views listed? I would want to make sure we don't just dump 18 new views into the UI until we've properly...
-
Jacob the Moderatorさんがコメントを作成しました:
Very excited for this to finally happen! Thanks Salvador Vazquez!
-
Jacob the Moderatorさんがコメントを作成しました:
Raniery, Thanks for letting me know it helped you, appreciated👍