Michael Conaghan

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...

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• Michael Conaghan
• 作成日時 2021年08月02日 03:13
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

OMG yes. How is this not a function already? I find it incredibly hard to believe.  I will basically need to make a new dashboard for every single report I want to schedule. Crazy.  e.g. Online CS ...

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• Michael Conaghan
• 作成日時 2021年06月29日 05:00
• 1件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

No idea why "email" IS "X" does not work.  What I have done - given we have light agents...  IF REQUESTER IS "X" THEN...  e.g. send email to Tier 2 (VIP Alert)

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• Michael Conaghan
• 作成日時 2021年05月05日 06:56
• 1件の投票

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers. 

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• Michael Conaghan
• 作成日時 2021年02月11日 00:18
• 0 件の投票

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Issue is still outstanding, no resolutions.Creating a ticket. 

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• Michael Conaghan
• 作成日時 2021年02月10日 05:53
• 0 件の投票

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

Yes. In a round about way.  I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.

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• Michael Conaghan
• 作成日時 2021年01月20日 22:00
• 0 件の投票

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...

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• Michael Conaghan
• 作成日時 2021年01月20日 07:54
• -1件の投票

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...

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• Michael Conaghan
• 作成日時 2021年01月20日 04:56
• -2件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

Hi,We absolutely need MS Teams integration asap[!]

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• Michael Conaghan
• 作成日時 2020年05月04日 02:12
• 1件の投票