最近の検索
最近の検索はありません

Amber Barnes
参加日2021年4月15日
·
前回のアクティビティ2024年2月08日
フォロー中
0
フォロワー
0
合計アクティビティ
82
投票
23
受信登録
48
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Amber Barnes
Amber Barnesさんがコメントを作成しました:
Will this have any affect on tickets coming from the help center? We want to be able to set the address automatically when someone submits via a certain form. We haver email confirmations to confirm submission is received but it all just sends out via the default address which is becoming problematic. Was hoping this app could help resolve that but seems like the address is only applied once an agent enters a ticket?
コメントを表示 · 投稿日時:2021年8月25日 · Amber Barnes
0
フォロワー
2
投票
0
コメント
Amber Barnesさんがコメントを作成しました:
I have had issues with using the filter for tag exclusion. I built a query that I wanted to exclude tickets that had certain tags, so I added a tag filter and excluded those tags. The query however would still return tickets that contained those tags. I reached out to Zendesk support and they suggested the calculated attribute instead. I will be trying that but just wanted to mention my issue with the filter way of going about this.
コメントを表示 · 投稿日時:2021年6月16日 · Amber Barnes
0
フォロワー
0
投票
0
コメント
Amber Barnesさんがコメントを作成しました:
Yes please help us on this Zendesk. This is an increasingly frustrating issue and is limiting our ability to scale in an effective manner for agents. The third-party app that is recommend is not a cheap alternative either when this should be basic functionality. Really hope to see this happen in the near future!
コメントを表示 · 投稿日時:2021年4月26日 · Amber Barnes
0
フォロワー
4
投票
0
コメント
Amber Barnesさんがコメントを作成しました:
Will automations ever be brought up to par with triggers? The automation build page is archaic. Not being able to search for the conditions/actions is so difficult, especially when you have a lot of custom ticket fields like my company. I just spent 10 minutes building a trigger that should have took me 1 because of having to comb through the drop-down list.
コメントを表示 · 投稿日時:2021年3月15日 · Amber Barnes
0
フォロワー
3
投票
0
コメント
Amber Barnesさんがコメントを作成しました:
@... - We are going to use the formula field work around to strip subdomain from website, but that means we lose the ability to have multiple domains in a field as you suggested right? Pre-integration we would create and update organizations every time we added a new customer, and email domains need to be preserved (30k + orgs). This is information we don't capture in salesforce either. So just to confirm, there isn't a way in the integration to just ADD to the existing domain list in ZD, only over-write completely?
コメントを表示 · 投稿日時:2021年3月08日 · Amber Barnes
0
フォロワー
0
投票
0
コメント
Amber Barnesさんがコメントを作成しました:
I'm having a bit of trouble with domain mapping. In Zendesk we have a number of organizations that have multiple domains associated with them. The data sync only allows for one to be mapped and will just overwrite vs add to the list.
Also, sync to domain allows for invalid formats. For example, we tested syncing SF account website sync we don't capture company domain and more often than not, the website domain matches their company email domain. We found that subdomain is NOT stripped from the url though and Zendesk will not associate users if it is in that format.
Not sure how to work around this. We could just not sync email domain but given we have many accounts and they are constantly being created, the manual upkeep is near impossible. Most SF contacts will be synced in the Contact Sync but we have plenty occurrences of non-contacts reaching out via email under their company domain.
Any potential solutions/workarounds?
コメントを表示 · 投稿日時:2021年3月05日 · Amber Barnes
0
フォロワー
0
投票
0
コメント
Amber Barnesさんが投稿を作成しました:
We have a number of use cases where agents are creating tickets to the same requester quite frequently. It would be very useful for there to be an option to set requester with the macro actions. External CC's as well.
What is the current technical limitation to this? Or just not something that seemed useful enough to implement?
投稿日時:2021年2月18日 · Amber Barnes
38
フォロワー
39
投票
33
コメント