
Chandra Mullineaux
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アクティビティの概要
Chandra Mullineauxさんの最近のアクティビティ-
Chandra Mullineauxさんがコメントを作成しました:
This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...
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Chandra Mullineauxさんがコメントを作成しました:
We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...
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Chandra Mullineauxさんがコメントを作成しました:
Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...
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Chandra Mullineauxさんがコメントを作成しました:
The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...
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Chandra Mullineauxさんが投稿を作成しました:
Combine Knowledge Capture and Knowledge Base Datasets
Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down our Knowledge Capture activity by product area, which we segment into differe...
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Chandra Mullineauxさんがコメントを作成しました:
We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...
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Chandra Mullineauxさんがコメントを作成しました:
Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...
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Chandra Mullineauxさんがコメントを作成しました:
We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Chandra Mullineauxさんがコメントを作成しました:
Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...
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Chandra Mullineauxさんがコメントを作成しました:
Great - thank you so much!