Chandra Mullineaux

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...

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• Chandra Mullineaux
• 作成日時 2023年05月25日 16:50
• 5件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Customize Agent Workspace

We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...

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• Chandra Mullineaux
• 作成日時 2022年09月21日 13:17
• 0 件の投票

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...

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• Chandra Mullineaux
• 作成日時 2022年06月16日 18:58
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Transfer Case notes to KB article template

The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...

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• Chandra Mullineaux
• 作成日時 2022年04月11日 19:35
• 2件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Reporting on organisation data

We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...

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• Chandra Mullineaux
• 作成日時 2020年09月10日 19:39
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...

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• Chandra Mullineaux
• 作成日時 2019年07月26日 20:15
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Metric or Attribute for WIthout a Tag

We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...

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• Chandra Mullineaux
• 作成日時 2019年02月12日 18:45
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I'm trying to download the latest version of the app and none of the links in the original post or subsequent comments are working for me. I get the error: The dstats.net page isn’t worki...

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• Chandra Mullineaux
• 作成日時 2016年10月24日 13:06
• 0 件の投票

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Great - thank you so much!

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• Chandra Mullineaux
• 作成日時 2016年06月01日 13:58
• 0 件の投票