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Marie Dupagne

参加日2021年4月15日

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前回のアクティビティ2021年10月22日

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さんの最近のアクティビティ Marie Dupagne

Marie Dupagneさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)

Hello,

When we clone a macro, the new macro created will contain the same attachments as the macro cloned from. However, when you edit your new macro you can not see the attachments and therefore can forget the fact that the attachments have been added. You have to go out and go in again to see that the attachments have also been created and only then you are able to remove the attachments from the new created macro.

If there a way to clone a macro without the attachments? Or to remove the cloned attachments without having to go out and in again? 

Thank you

Krgds,
Marie

投稿日時:2021年2月15日 · Marie Dupagne

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Marie Dupagneさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

We are experiencing the same issue as there is no feature that will display only the macros by brand. Since we are working with several brands and each agent has access to all brands, the drop-down menu is quite huge. It would be great to be able to restrict the macro drop-down menu to the brand of the ticket.  

コメントを表示 · 投稿日時:2020年3月03日 · Marie Dupagne

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