Justin Federico
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合計アクティビティ133
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前回のアクティビティ
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メンバー登録日
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フォロワー1ユーザー
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投票25
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サブスクリプション51
アクティビティの概要
Justin Federicoさんの最近のアクティビティ-
Justin Federicoさんがコメントを作成しました:
Our ticket sync was disabled for some reason on 10/31/22. There were no alerts to any issue or any notification that the sync was disabled. Are we to get alerted (by email or otherwise) when the da...
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Justin Federicoさんがコメントを作成しました:
Thanks, Vlad! Where/How would this be applied to the ticket form? Any other info would be greatly appreciated.
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Justin Federicoさんがコメントを作成しました:
Is there a way to limit the suggested results by ticket form? We use multiple forms and we only want to see suggestions from the relevant KBs depending on the form selected.
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Justin Federicoさんがコメントを作成しました:
Hello Jessica Knöfler Thanks, Robert Robert Cwicinski HTTP targets have been replaced by Webhooks but since the flow described above uses a URL Target you can still follow the process as written. I...
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Justin Federicoさんがコメントを作成しました:
The backlog dataset is essentially unusable without having the ability to filter based on Ticket Forms at the very least. Since we are not using brands, all of our products have their own ticket fo...
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Justin Federicoさんがコメントを作成しました:
Samantha Chavez Thanks. I tried your code as you described but there is no redirection occurring. I too would like agents to be able to get to the old HC so there was nothing to change but the doma...
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Justin Federicoさんがコメントを作成しました:
Samantha Chavez Hello Samantha, I am trying to use your code to redirect users from one Zendesk HC to another. I have added the code at the top of the script.js file and changed the domain values b...
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Justin Federicoさんがコメントを作成しました:
Does setting the management permissions replace or supersede the "Help Center > Manage Guide" checkbox in the role settings?
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Justin Federicoさんがコメントを作成しました:
Jake Bantz You are right! When using Form 2 the brand does change (trigger) from the default brand so the user will not see the ticket in their activities unless they go to the HC for Brand 2. We a...
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Justin Federicoさんがコメントを作成しました:
We have 2 brands with a help center for each brand. We have a particular ticket form that is associated with both brands and we can see this form in both help centers. Brand 1 HC Form 1 Form 2 Br...