Brianne Hansen
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合計アクティビティ43
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アクティビティの概要
Brianne Hansenさんの最近のアクティビティ-
Brianne Hansenさんがコメントを作成しました:
I would also like to customize the options a user can pick after an article is sent. Right now, they can just start the flow over or try again. I would like the option to transfer to an agent. The ...
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Brianne Hansenさんがコメントを作成しました:
I would also like more flow builder metrics available! See my request here: https://support.zendesk.com/hc/en-us/community/posts/4408273848858-Add-a-Flow-Builder-Dataset
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Brianne Hansenさんが投稿を作成しました:
Add a Flow Builder Dataset
Add a Flow Builder Dataset Feature Request Summary: It’s currently not possible to report on Flow Builder actions in Explore. I would like this dataset to be added. Use Cases: Turning on flow b...
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Brianne Hansenさんがコメントを作成しました:
+1 I would also like the ability to customize this text and the options!
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Brianne Hansenさんが投稿を作成しました:
Messaging: Allow agents to request satisfaction ratings
Before messaging, agents had the ability to request CSAT ratings and it was a more personalized experience. Since we've turned on messaging for out web widget (about 3 weeks), we have seen negative...
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Brianne Hansenさんがコメントを作成しました:
Upvote! This ability would help my team a LOT!
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Brianne Hansenさんが投稿を作成しました:
Answerbot Settings: Improve user experience/increase settings customization
There needs to be more customization allowed for answerbot. We switched to messaging and created a flow using flow builder, but if users type in a message, thus skipping the flow, they will be stuc...
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Brianne Hansenさんが投稿を作成しました:
Offset position API for the new web SDK widget
Request Summary: The classic Web Widget had the ability to offset the position of the widget (see here). I would like to have this ability on the new SDK widget. Description/Use Cases: Some of our...
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Brianne Hansenさんが投稿を作成しました:
Increase ability to route calls to agents
We would like the ability to set an agents or a group of agents as the default for incoming calls. (Ex. if the agent is not currently on a call, they will receive any incoming calls first.) We want...
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Brianne Hansenさんが投稿を作成しました:
Allow admins to delete satisfaction ratings
未計画Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support provided. For example, our customers will sometimes leave a bad satisfaction sc...