Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Brandon Tiddさんの最近のアクティビティ-
Brandon Tiddさんがコメントを作成しました:
Hello! Yes, you can use this for reference: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/
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Brandon Tiddさんが投稿を作成しました:
Zendesk SMB User Group Presents CXinco de Mayo
I was so excited to host the Zendesk SMB User Group's inaugural meeting, CXinco de Mayo, on May 5, 2023! This virtual event celebrated the latest customer experience trends for small businesses in ...
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Brandon Tiddさんがコメントを作成しました:
Hey Judy Correia - Not directly in the ticket - but you can cc the end user in the side conversation to allow the end-user and the external team to continue the conversation, as long as everyone k...
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Brandon Tiddさんがコメントを作成しました:
Hey Judy Correia - for escalation to a third party that's using Zendesk, you could utilize Ticket Sharing. For external teams that aren't using Zendesk, I would recommend a side conversation via e...
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Brandon Tiddさんがコメントを作成しました:
I am super excited to launch this User Group for a business segment that is near and dear to my heart! Even if you can't make it tomorrow, go ahead and register and we'll get you a copy of the pre...
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Brandon Tiddさんがコメントを作成しました:
Hey Emily! So the phone number record is saved to the user (requester) profile and is not visualized on the ticket. So if you're on an email ticket, and the user has an E164 formatted phone number...
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Brandon Tiddさんがコメントを作成しました:
Hey Jessica C - The call gets routed to the 'loneliest' agent, ie - the agent who has gone the longest without talking to a human. In this case (assuming your number represents the time the last ...
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Brandon Tiddさんがコメントを作成しました:
Jake Mahon - If a schedule is set - it will be visible in the ticket event logs. As a more visible tracking method, you could have the Trigger that sets the schedule add a tag "x_schedule." Hope t...
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Brandon Tiddさんがコメントを作成しました:
Hey Ryan, From within a ticket, you can view the events that occurred, including any business rules (triggers or automations that ran). Details here: https://support.zendesk.com/hc/en-us/articles/...
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Brandon Tiddさんがコメントを作成しました:
That sounds about right! As with any change I would recommend testing with a fake end-user first.