Kévin Arnoult

1. Agent guide
2. Ticket automation and collaboration
3. Viewing intelligent triage predictions and suggested macros

Changing the intent, language, or sentiment doesn't influence the machine learning model responsible for intelligent triage. In other words, agents can't train the model. What's the benefit of ha...

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• Kévin Arnoult
• 作成日時 2023年10月12日 09:49
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

@Zendesk - this thread is marked as answered which is pretty misleading given that the solution proposed ("Official Comment" on top) is not referring to the fact that the location in Explore is bas...

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• Kévin Arnoult
• 作成日時 2022年12月15日 08:20
• 3件の投票

1. Zendesk updates
2. Announcements
3. Community Event: Best Practices on Maintaining your Agent Workforce

👋 flagging that this is not the right slides deck as it points to Deep Dive on What’s New with Sell - Advanced Analytics

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• Kévin Arnoult
• 作成日時 2022年07月18日 16:04
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Same here. We don't want to know which current assignee is behind a ticket with a breached SLA, we want to know who was the assignee at the time the SLA got breached 🙇

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• Kévin Arnoult
• 編集済み 2022年06月02日 12:32
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Agent Workspace Feedback

👋 As we have some similar feedback on our end, Kolten Kittleson any chance to get a follow-up on the discussion you had with mw?

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• Kévin Arnoult
• 作成日時 2022年02月22日 14:40
• 3件の投票