AKW Admin
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アクティビティの概要
AKW Adminさんの最近のアクティビティ-
AKW Adminさんがコメントを作成しました:
Hi Ash, what does the first line do? {% for comment in ticket.public_comments offset:0 limit:1 %} I'm curious if this 'offset' and 'limit' stuff only checks the latest comment? But I have no idea ...
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AKW Adminさんがコメントを作成しました:
Hi @..., okay I think I misunderstood. Because my action is to set it the Ticket status back to "open" and I'm looking at these open Tickets anyway. That's how we avoid this email notification. But...
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AKW Adminさんがコメントを作成しました:
Hi @..., I setup a Trigger that sets the Ticket status to "open" when a side-conversation is reopened or answered.
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AKW Adminさんがコメントを作成しました:
It has to be a Support Mail in Zendesk for this to work of course.
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AKW Adminさんが投稿を作成しました:
Notify Side conversation recipient through Automations
Hi, are there any plans to add this functionality to the system? Our use case: When contacting an external logistics partner through a side conversation and waiting for a reply from them, we set th...
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AKW Adminさんが投稿を作成しました:
Use requester phone number as attribute
I'd like to show the phone number of the requester as an attribute in my queries. I'm currently able to use the name, email and so on, but for some reason not the phone number.
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AKW Adminさんがコメントを作成しました:
If you don't want to select this manually, you can also set this Mail via an external HTTP Target right at Ticket creation. { "ticket": { "recipient": "mail@mail.mail" }}
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AKW Adminさんがコメントを作成しました:
Hi Simon, I just searched the Zendesk Helpcenter on how to use Liquid Markup to calculate numeric values or use it in JSONs and didn't find anything. Could you help me out how this should look like?
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AKW Adminさんがコメントを作成しました:
Unfortunately not for me:
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AKW Adminさんがコメントを作成しました:
There's an option to do that in your profile. But for me that's not sufficient. Zendesk is focused on Views and that's where the Agents manage all of their Tickets. So that's where I would expect...