Robert Hood
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合計アクティビティ25
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Robert Hoodさんの最近のアクティビティ-
Robert Hoodさんがコメントを作成しました:
+1 on Lauren Benkov's point. Need a way for Agents to quickly assess who is online and who isn't .Here's our scenario:As an Agent, I need to be able to transfer a Talk call to a colleague who is ty...
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Robert Hoodさんがコメントを作成しました:
I would like to be able to quantify the number of transferred calls that were missed. Here is the scenarioTier 2 Agents are set to Transfer only: Browser status (available to take calls but not in ...
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Robert Hoodさんがコメントを作成しました:
Agree will everything stated previously. A blank worksheet with headers would be better than a file that throws the error and can't be opened. The error messages causes too many questions from my...
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Robert Hoodさんがコメントを作成しました:
+1 Please.
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Robert Hoodさんがコメントを作成しました:
Sean Cusick I can understand how this is a challenging problem to solve. Given the popularity of both Zendesk and Netsuite, I would hope this would be a strategic initiative for Zendesk to figure ...
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Robert Hoodさんがコメントを作成しました:
+1 here too. Definitely needed!!
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Robert Hoodさんがコメントを作成しました:
I would like this ability as well. I posted the same issue with a GDPR twist here https://support.zendesk.com/hc/en-us/community/posts/360047686514-Ability-to-hide-CSAT-Banner-in-tickets prior to...
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Robert Hoodさんがコメントを作成しました:
+1 for needing this. I have a contractual need to report on CC's and would like to do it in Explore.