Reshma Patel

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

Please work on performance improvements as well. What I have noticed is that the initial group load takes up to 35 seconds to load. (I timed it and the group only had 9 members in it. Once it loads...

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• Reshma Patel
• 編集済み 2023年05月03日 18:48
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

Looks great. Couple of feedback items Would be nice if the columns were sortable (ie number of users per group so that we can remove empty groups) Would be nice if the listing page included a coun...

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• Reshma Patel
• 作成日時 2023年05月01日 16:25
• 8件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Allow me to Bulk Update Agent Groups

Same questions as above. Has there been any movement on this feature? I am unable to delete a group because many agents have that as their default group. I need a way to bulk update their default g...

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• Reshma Patel
• 作成日時 2023年04月26日 16:55
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Gaurav Parbat this is a huge pain point for us. If you need any customer use cases or anyone to run through product discussions with let us know. We have done a few in the past with Zendesk on diff...

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• Reshma Patel
• 作成日時 2023年03月01日 21:59
• 2件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Deactivate Groups

100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...

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• Reshma Patel
• 作成日時 2023年01月25日 20:30
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

Perfect! Thanks for the info!

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• Reshma Patel
• 作成日時 2023年01月10日 18:32
• 0 件の投票

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?

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• Reshma Patel
• 作成日時 2023年01月10日 17:25
• 0 件の投票

1. コミュニティ
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...

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• Reshma Patel
• 作成日時 2023年01月06日 18:52
• 0 件の投票

1. コミュニティ
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem. 

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• Reshma Patel
• 作成日時 2022年08月18日 15:51
• 1件の投票