Mark McKelvey
-
合計アクティビティ9
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票3
-
サブスクリプション3
アクティビティの概要
Mark McKelveyさんの最近のアクティビティ-
Mark McKelveyさんがコメントを作成しました:
Another up-vote for this capability. I agree with previous commenters that it isn't acceptable for a customer service organization to be unaware that the communication with the customer is failing.
-
Mark McKelveyさんが投稿を作成しました:
Max time limit for agents to be away
If agents on a small team accidently leave themselves in "away" status for a long time, they can inadvertently keep customers waiting for a long time. It would be desirable to have their status ch...
-
Mark McKelveyさんがコメントを作成しました:
We have been having this same debate internally. The team in Europe feels that we need a shorter time while the team in the US want it longer. If we could control it by number, it would enable us...