Jason

Amy, that worked! Thank you very much.

Thanks, Amy but I still don't see the html being rendered. Am I doing all the things I need to do? I put the js line in the script.js file:

$('category.description').html( $('category.description').text() );

Then just put tags in the plain text edit field for the category. I didn't change the CSS or anything else.

I tried what has been suggested by placing the JS in the script file: 

Next, I tried adding some sample html in a category description. The text is not rendered as expected:

I also tried being more specific by using the desc_id as Karl suggested above but this didn't help in my case. Is there something else I need to do? I tested this in Chrome.

The tool did seem to work but it only downloads about 1/2 of our articles. I wonder if some criteria must be met before the file is generated? 

@Diziana,

That worked for me. Thanks! 

Where do I go to learn how to do this kind of think on my own? How did you know what "#request-attachments-pool" is?

At the bottom of our "Submit a request" form in our Help Center is an automatic upload form for adding attachments. I would like to add a description similar to the description I've added to my other fields. The problem is, the Attachments field is not accessible in our Ticket Fields Admin Settings so I'm not able to add a description yet I am able to add one to all the other fields (i.e. Subject, etc). Below is an example showing our "Submit a request" form for context.

I looked at the HTML for our Help Center and found there is a template called "New Request Page" with a reference to "{{request_form}}" but I'm not sure how to access that or edit it. 

@Wes - thank you! It worked exactly as you've shown. I really appreciate your help.

@Wes - I upgraded to Pro and now I can see the labels! This is great except now the labels don't have spaces in between. Might you be able to give me a hint on how to add a space? Do I use the CSS word spacing property?

This is what I see after entering 2 labels "files" and "saving":

Well, it looks like I am unable to add labels to my articles due to not having the Pro subscription. But thanks anyway for your help.

Thank you @Wes for that information but can you please tell me what you mean by the "HTML tab"? I'm a bit of a newbie. Is that something I access via the theme editor?

Thanks!