Alan Canode
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合計アクティビティ55
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アクティビティの概要
Alan Canodeさんの最近のアクティビティ-
Alan Canodeさんがコメントを作成しました:
+1. This would be incredibly helpful for some of our form fields.
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Alan Canodeさんがコメントを作成しました:
This seems like a Zendesk bug that the "tf_*" query parameters are lost. We'd prefer not to rely on this workaround - is this bug on Zendesk's backlog to fix?
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Alan Canodeさんがコメントを作成しました:
We have some large dropdown fields - this would be very helpful.
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Alan Canodeさんが投稿を作成しました:
Feature Request: Add ticket history event for unsharing
Feature Request Summary: Currently if you unshare a ticket, it does not show that change in the list of changes in ticket event history. You can tell it was unshared at some point, as there's an ...
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Alan Canodeさんがコメントを作成しました:
We add a private note with a trigger when sharing to solve this, but sometimes our sharing partners do not. Agreed that this would be a useful addition to the base feature.
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Alan Canodeさんがコメントを作成しました:
+1. We have some customers that return on different IP addresses to continue to harass agents. Having the ability to ban directly from chat would be helpful, as would the functionality that bases i...
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Alan Canodeさんがコメントを作成しました:
Feature Request: A setting to prevent the pop-up you get when creating a new ticket when you have the Select an Address app. For agents who often use the same address, the pop up does not add value...
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Alan Canodeさんがコメントを作成しました:
We just migrated to Agent Workspace, and some of our agents shared this sentiment. It'd be ideal for us if this were configurable at a group or user level. Some of our teams are in Play-only mode a...
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Alan Canodeさんがコメントを作成しました:
+1 - I'd like to create reports to show a breakdown of how many emails we're receiving at each support address. Doing this by populating a custom field with a trigger is not a sustainable process.
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Alan Canodeさんがコメントを作成しました:
+1. We sometimes get requests from confused customers who submit a request on one brand, then later look at their My Activities page on another of our brands and don't understand why the ticket is ...