Amy Hunt

Hi,

I am writing a script to update the URLs in the article body to include the lang_loc.

When I run the script it updates all the articles correctly. However if there is an article with 'review_status = in progress' it will update the published article and republish, putting the in progress work into revisions in it's past. 

Either I would like to be able to get the 'revision status' in the API somehow, so I can ignore them, or be able to update the published article keeping the in progress article there. 

Any ideas? 

Thanks,

Amy

Code:

endpoint = zendesk + '/api/v2/help_center/{locale}/articles.json'.format(locale=locale.lower())
## get the locale from locale var and insert it into {locale}
while endpoint:
# While the end point exists continue
    response = requests.get(endpoint, auth=credentials)
    ## Get the data from each locale get
    if response.status_code != 200:
        print('Failed to retrieve articles with error {}'.format(response.status_code))
        exit()
    data = response.json()
    #print(f'The end point: ' + endpoint)

    for article in data['articles']:
        print(article)
        article_id = article['id']
        if "/hc/articles/" in str(article['body']):
            print(article['html_url'])
        ## If the article body contains a link without a locale
            output_article = article['body'].replace('/hc/articles/', '/hc/'+locale+'/articles/')
            ## Replace the urls to include the current locale
            put_url = f'https://mysite.zendesk.com/api/v2/help_center/articles/{article_id}/translations/{locale}.json'
            put_data = {'translation': {'title': article['title'], 'body': output_article}}
            put_response = requests.put(put_url, json=put_data, auth=credentials)
            # Put the response back to the article replaced with the new urls
            print(str(article['html_url']))

    endpoint = data['next_page']
    # Go to the next page of articles

Hi @...

I have an issue with our related article, but they just aren't appearing at all. Is there a bug as the moment with this?

I can get the Recent articles and articles in this section to appear, but related articles will not. 

Can you help with this issue please?

Thanks in advance,

Amy

Edit: I have a sandbox account and a production. I have just found it works in prod but not sandbox (settings are the same and correct). Could this be because in our sandbox site we haven't built up enough 'confidence' between articles?

Hi Guiseppe,

Thanks for the response, I ended up building something similar to the solution in 'https://support.zendesk.com/hc/en-us/community/posts/4409515207578'. I was hoping there was be an official object I could use, but if not seems I have the right way to go about it anyway.

Thanks for your help

Amy

+1  for this feature, would be incredibly useful and actually make the community far more easy to navigate and therefore more users will engage.  

Hi,

I would like the ability to show more than the 10 standard articles in this section. Is this possible? Preferably I would like to view them ALL on this page.

Any advice would help,

Thanks,

Amy

+1 for this feature. And if a workaround is available, I would love to hear it

Hi,

It would be very useful to be able to separate assets into folders. We have a lot of assets in our theme, so being able to create at least 1 level of folder to keep our theme tidier and easier to understand would be very useful.

Thanks,

Amy

Yes, please! +1

Such a useful feature for customizing the webwidget

@... 

Yes, I missed that I had to put it after the widget. Thanks!

The bit that was breaking it for me is that in your code you have forgotten to close the function. Just in case any one else needs this code :)


Thank you so much on helping me fix days of torment! Much appreciated.

@... - Thanks. Unfortunately I can't get it to work.

I am putting in the script.js file  and changed the below line to reflect the classes in my helpdesk

#Embed > div > div > div > form > div > div.sc-cpmKsF.fvnioU > div:nth-child(1) { 

But it isn't hiding the fields. I don't think it's finding the fields to start with.

Any guidance? Thanks in advance