LauraOwner
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LauraOwnerによる最近のアクティビティ-
Quick update...this feature hasn't yet been released to customers, it's part of a larger set of Community features that we're testing on our Help Center before releasing them to customers. This (an...
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Hi Larisa, As long as the email address is following both posts and comments in the section/topic you'll get notified of everything end-users (and agents) post in that area (screenshot below). If ...
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Hi Veronica, The Help Center API has long been out of beta, you can find all the relevant documentation on our developer site: https://developer.zendesk.com/rest_api/docs/help_center/introduction....
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Brian, You're right there is no feature to automatically notify a specific person (or set of people) about new content in the Community. The closest would be subscribing a dedicated email address...
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Hi Jackie, Thanks for the feedback, we're continuing to improve the editor but there aren't any dates for specific improvements at this time. I'm not sure what plans the Product team has for impr...
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Hi everyone, Andrew mentioned using the Help Center API (which will be available as a beta soon) as an alternative that lets you post content to several articles at the same (still not the same a...
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That's a great idea Wes! We'll make sure to let everyone know when the API is availble.
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I'm not sure how you'd add this as it's own piece of functionality but I did want to let you know we will be bringing the "live" search to Help Center down the road - I'm not sure if it'll be the s...
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That's good to know about Word - hope all of the article creating goes well!
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Hi Josh, We haven't firmed up a timeline for improving the HTML article editor yet. In the meantime I have heard of customers using table generators to create HTML code which can be pasted into t...