Andrea Rodriguez (CD Baby)

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Katarzyna Karpinska Hi Katarzyna!  If you'll have me, I'd love to participate in the research. I have a lot of feelings about Guide and its collaboration tools. 

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• Andrea Rodriguez (CD Baby)
• 作成日時 2023年01月12日 15:31
• 0 件の投票

1. People
2. ...
3. Team members and groups
4. Adding a team member alias

Is dynamic content supported in the alias? We have titles that are translated to support our languages but it seems that it's not showing up.

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月24日 23:59
• 0 件の投票

1. Bots and automation
2. Answer Bot documentation
3. Best Practices: Using labels in Answer Bot triggers

Is there a way to always include the same articles when the answer bot fires? For example, we have an article of top 10 viewed articles and we'd like that to be included in the list each time. Is t...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月24日 22:29
• 0 件の投票

1. Support
2. ...
3. Spam and suspended tickets
4. Can I edit the suspended tickets view?

I'd like to know if there is a way we can request to have a column added "to" email address. I'm finding that there are quite a few of legit tickets getting caught in spam and since it's very hard ...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月18日 16:13
• 0 件の投票

1. Support
2. ...
3. Tickets
4. Creating and applying branded ticket forms

Well, this is disappointing. Part of the reason I encouraged one of our teams to create a brand new brand in ZD was for the issue with the forms.  William GroteThe workaround we currently use is cr...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月17日 23:13
• 0 件の投票

1. コミュニティ
2. Feedback - Help Center (Guide)
3. Content Blocks Translations

I wholeheartedly agree with this.  We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumbersome to have to create three content blocks per article and that's ...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月05日 16:20
• 4件の投票

1. Zendesk updates
2. Announcements
3. Announcing improved visibility of content blocks placement

Katarzyna Karpinska I'm not sure if this is the right place to request a new feature but we'd find it helpful if there was an option when we update a content block to also have the option to publis...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月04日 18:37
• 1件の投票

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using content blocks in translated articles

Is there any update on the ability to just have one content block get translated across all articles? We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumber...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年05月04日 18:31
• 3件の投票

1. Email
2. General questions about email and email template
3. Which support address are email replies sent from?

Hi Christine,  I spoke with a ZD expert regarding a similar issue (we're multi-brand and the "wrong" default email address was showing up on the incorrect brand) and she mentioned that there is a w...

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• Andrea Rodriguez (CD Baby)
• 編集済み 2022年04月20日 15:51
• 0 件の投票

1. Agent guide
2. Customer management and profiles
3. Suspending a user

Is there a way to mark a ticket as spam, but not suspend the user? Our clients are musicians and often send us their newsletters or tour announcements which we want to be marked as spam, but if the...

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• Andrea Rodriguez (CD Baby)
• 作成日時 2022年04月12日 17:48
• 0 件の投票