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Jay Lee
参加日2021年4月15日
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前回のアクティビティ2025年1月10日
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さんの最近のアクティビティ Jay Lee
Jay Leeさんがコメントを作成しました:
Is there any way to increase the number of search results displayed by the Knowledge Panel? Currently there are 3 results shown as “Suggested content” and then 10 results after I input a search query. Can the number of either of these be increased?
コメントを表示 · 投稿日時:2024年11月22日 · Jay Lee
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Jay Leeさんがコメントを作成しました:
Hi Katarzyna. Sure. Here are steps to reproduce:
1. Create a new Knowledge Article Template by creating a draft in Zendesk Guide and adding the “KCTemplate” label
2. In the article draft, set the Section as “Knowledge Base” (or any existing section
3. Save
4. Go to a Zendesk Ticket > Knowledge app > Click “+” to create new knowledge article
5. Select the new Template you just created
Expected Result: The draft will have the “Knowledge Base” Section pre-selected (this is how it previously behaved before activating multiplacement)
Actual Result: No Section is pre-selected
コメントを表示 · 編集日時:2024年10月10日 · Jay Lee
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Jay Leeさんがコメントを作成しました:
We employ some “new article templates” for creating articles. There is a designated “section” for the articles to be organized into that is set by the template. Since enabling multiplacement, the designated section for the template does not work, and a section has to be manually selected. Is this expected behavior?
コメントを表示 · 投稿日時:2024年10月08日 · Jay Lee
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Jay Leeさんがコメントを作成しました:
So giving permission to agents to edit/create content block is not granular to specific agents, but all agents can or all agents cannot be allowed to edit content blocks. Is that correct?
コメントを表示 · 投稿日時:2023年9月08日 · Jay Lee
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Jay Leeさんがコメントを作成しました:
UPDATED:
I resolved this issue by using
*****************************
I am trying to create a content block for a disclaimer we often put on articles. As part of the disclaimer text, I'm trying to use this HTML code:
However, after I save the content block, I find that this HTML code isn't saved and replaced with
. And actually this seems to be the case with other HTML codes I try to save into a Content Block.Is this a known issue? I know there's a similar issue with dynamic content. Please let me know if this is a known issue or if I'm doing something wrong, or if there is a workaround. Thanks
コメントを表示 · 編集日時:2023年8月02日 · Jay Lee
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Jay Leeさんが投稿を作成しました:
Our agents have requested over and over again the ability to make some edits on closed tickets. In particular, some of the metadata fields. Sometimes actions happen that might cause tickets to fall out of agents active tickets queue so they don't realize it is approaching 28 day autoclose window, or an organization is no longer part of our service and tickets get bulk closed before we've had a chance to change certain fields appropriately.
It would be nice to have some ability to change things on a closed ticket
Thanks
投稿日時:2019年9月06日 · Jay Lee
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