Victoria Brearton
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合計アクティビティ24
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前回のアクティビティ
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投票15
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サブスクリプション5
コメント
Victoria Breartonによる最近のアクティビティ-
Adding +1 to all the above comments. The subject of the ticket is signfacntly more useful to our agents than the customer name. We receive 100+ tickets a day - there's no way my agents can quickly ...
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I agree that this is a big miss on ZD Talk. It's a basic call-center necessity. I'm surprised this request hasn't received any traction.
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I agree 100% that this needs to be an option. I have a small team, particularly at night, and it's vital that we have the option to have a call re-route to an agent that mistakenly missed the call....