Søren Reinewald

I would like to suggest a feature, where I can schedule the “promotion” of an article. So it's highlighted within a specific period. I know about scheduling articles entirely, but I would like to be able to schedule the “promotion”. 

Hello. I was under the impression that Markdown would be supported in this new editor. Is that not correct?

Are you considering a “train” feature, so we can suggest similar tickets to train the model, if no one is found by AI?

Was this fixed?

I have the same issue today on my forms, where mandatory fields are not filled in.

I am getting a low volume of spam through our web widget. However i am suprised to see this, as we only use or web widget on a site with password protection.

Is there somehow I can see from which url the web widget was used? 
My theory is we have an open test/qa environment somewhere that no one is aware of, and it not protected by password.

Where does the suggested text when merging tickets come from?

I have agents set up with German as Language in a ticket with requesters set to english , and the merge text is suggested in our 3rd available language Danish, which is also our default Zendesk language.
However I can see previous tickets merged by that same agent where the text was in german, without him manually editing it.

So how does Zendesk suggest pick up the language it suggest for the merging text?

If I change the default language today, will that impact any existing users (they all have a language setting today), or only future users ?

How can I change the subject of the follow up ticket? Today I sent a reminder that a ticket will auto close in x hours. If the user replies to this email af the original ticket is closed, the follow up ticket will inherit the subject from that email, instead of the subject from the original ticket (or something else)

Is this possible to change in setup?

Hi, i got feedback, that the display name of the sender, when people are on CC is the requester of the ticket, but the mail is from our zendesk subdomain. This unfortunately means that the cc mails are marked as spam, as they can see the name is spoofed. Can we in any way change these settings?

Thank you very much Sorin. I guess that is how the app is built. Thank you for providing the transparency.