Aleksey Kislov

All of a sudden, `?zat=true` stopped working. Something is broken on the Zendesk side.

Thanks Tipene, that works.

Hello,

Is it possible to submit a ticket via ZAF methods (e.g. invoke)?

The use case would be to programmatically submit a ticket after calling `client.invoke('macro', ...)`, so that 1) a macro is applied to the ticket and 2) the ticket is submitted.

The reason `client.request` to update ticket API won't work as a workaround is because, during the update API call, the `AgentMacroReference` ticket audit event won't be created. It is created only when a macro is applied, and the submit ticket button is clicked manually by an agent.

Awesome, thank you!

Thank you for the article. It would be great to see actual code uploaded to GitHub, especially how partials.js looks like and how can one use Handlebars partials in the scope of HC theme.