Tyler Lamparter

@... you can create a trigger that will send an api call to Zendesk that changes the recipient. I worked on this last night and it works for everything except the very first auto email saying "your ticket has been created". However, if the customer responds to that auto response, the recipient email will stay the same. It will also be fixed for any public response from the agent and auto triggers going forward. Here is how to do it:

1. Go to settings>extensions>add target>HTTP target.
2. Title it whatever you want.
3. For the URL, put https://.zendesk.com/api/v2/tickets/{{ticket.id}}.json
4. Method = PUT
5. Basic Auth  = Enabled
6. Put in admin credentials
7. Click the drop down to "create target" and submit. There is no need to test the target.

It should look something like this:

After that, go to create a trigger:

1. Put whatever conditions you want to trigger the change.
2. For the action, select notify target and select the http target you just made.
3. Then put the following in the JSON body:
   {"ticket":
   {"recipient": "" }
   }

It should look something like this after:

Again, this will not change the from address for the first trigger letting the customer know that a ticket was created.