Damien Messe
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Damien Messeさんの最近のアクティビティ-
Damien Messeさんがコメントを作成しました:
When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example : If date is today's date then priority = urgentThanks for your help
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Damien Messeさんがコメントを作成しました:
Hello, I would like to use a date field to apply a priority to a ticket something like : If date is "today" then priority is High.This is not possible to select today in the list, very frustrating....
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Damien Messeさんがコメントを作成しました:
Why the agent is not able to answer the message directly after he clicked on Take It ? It seems absurd to me to have to switch to internal note to be able to answer...
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Damien Messeさんがコメントを作成しました:
What about Updates history Dataset ?I don't any way to hide the end users.With more than 8 Millions end users I let you imagine the pain for us !! Come On Zendesk, this is just a small thing to imp...
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Damien Messeさんが投稿を作成しました:
Add Ukrainian language support for Answer Bot
Currently Answer bot doesn't support Ukrainian language. This is quite surprising since you support Russian which is very similar to UA and Ukraine is a big country + active in the technology indus...
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Damien Messeさんがコメントを作成しました:
Is there any way we can make you abandon this change until you remove the limit of 12 views ?Removing the limit of 12 views was supposed to happen in H1 and now it's postponed to H2 2022 and who ca...
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Damien Messeさんがコメントを作成しました:
Hello, I have tried to convert a numeric field into an attribute using the function Value and I see this error :
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Damien Messeさんがコメントを作成しました:
Hello, this is not a scalable solution if you use exclude tags in many queries and for different metrics like tickets, csat, satisfaction score, solved within XXh, etc. Why do you propose the optio...
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Damien Messeさんがコメントを作成しました:
I definitely want to see the suspension status in the admin panel which doesn't seem to be the case in the new one !
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Damien Messeさんがコメントを作成しました:
Same as the previous comments. I have investigated the usage of this feature in our configuration but the fact that it is not possible to update the skills through triggers and macros will not be ...