SR-IT

I really would like this feature also. I use a phrase "Technology works for you, you do NOT work for technology". A good system lets you configure something and it does it. In this case we create a report in Zendesk Explorer but WE the customer has to spend time and manually go pull a report.  No!   Create the queries, set a delivery time and make it possible to have it delivered as a dashboard an excel file for further in-house data manipulation. 

Furthermore, not automating results, ensures staff have to spend time every time or worse, management wants a report but only one staff member knows how this works.

I make these comments a lot. companies make a tool that should help but never finish the logical parts.Common sense is not that common. 

For that reason and many other reasons, we have staff pull the raw zendesk data and in-house we built our own SQL system. This way Zendesk can change and remove features all they want, as long as we get the raw data we do not need the rest.

I hope a Zendesk person sees this post and someone will wake up.  There are no bad ideas, if you want it build it. get the raw data and build your own database in SQL or simply use MS access or hire a consultant to build the queries and automate these against the raw zendesk data.