Lester
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Lesterによる最近のアクティビティへの投票-
+1 for this too. We have users who cc their own Support team who use Zendesk. Chaos ensues as the various ticket systems send acknowledgements
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Just throwing my +1 in the hat. Kinda annoying that the helpcenter behaves differently to the standard zendesk email. If you mix both HC and normal Zendesk support, customers don't know if they can...
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Hi Oscar Sure. 80% of our customers are locked down behind firewalls where they have no internet access, beyond email, for security reasons. It’s very typical for our customer segments. What we f...
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@Christian We were also interested in this feature and like Antonio, we try to get people to follow the article. In our case, the HC is used as our bug database. If a customer reports a bug, we...
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+1. here too.
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We have situations where we provide specific companies access to specific forms based on a tag on the organization. Perhaps you could use a similar approach by reading a tag from the users profile,...
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Difficult to be 100% sure, but my guess is with the next reply time. The next reply time is based on the oldest unanswered customer comment. So wondering if you have a comment from 6 months ago wh...
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Hi Bob I don’t like having tickets open that relate to bugs as I have no control over when they will be fixed. I don’t like 2 year old tickets floating about and it relies on us knowing something c...
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I do something similar Firstly, you’ll need to go into Settings -> Extension and setup a new HTTP target. URL: https://<your domain>/api/v2/tickets/{{ticket.id}}.json Method: put Comment type: JS...
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Looks great. Out of curiosity, how to do you handle cases were the user hasn't downloaded the pictures because of their email client settings?