Chetan Kudalkar

Hi,

I did create it exactly same way as you mentioned but problem is  DATE_LAST([Ticket updated - Date]) returns me tickets last updated date. I want the date when customer last updated the comment.

I want to get the Last ticket update date for requester?

I need following fields:

Requester Name
Ticket Group
Last ticket update date
Last ticket created date

So each requester will have only one record, I tried many different ways but was not able to build the required matrix, can someone please help me to achieve this?

Why dont you provide a upload file facility when we are adding comment from Zendesk to Jira and vice-versa, as our team require to share the files between them.