Martin Seo

Hey Mark and Randy,

I was able to figure this out after Googling and Frankensteining a couple Community posts together.

The json used in my trigger was:

{"ticket":
{"custom_fields":

[{"id":custom_ticket_field_id,
"value":"{{ticket.requester.organization.custom_fields.field_key}}"}]

}
}

The bolded portions are what you should be filling out with a custom value.

For the ticket, the id is the custom field ID

For the organization, however, the field key is NOT the field id. You have to go to Manage > Organization Fields and use the Field key that pops up on the right when you click on an organization field.

Let me know if this works out for you guys.