Scott Patterson
-
合計アクティビティ143
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー0ユーザー
-
投票96
-
サブスクリプション22
アクティビティの概要
Scott Pattersonさんの最近のアクティビティ-
Scott Pattersonさんがコメントを作成しました:
Thanks James Hanley! I know those features may not be big complaints for many, but definitely something I'm happy to hear is improving!
-
Scott Pattersonさんがコメントを作成しました:
The time of the round table works out as 4AM for me, so I won't be able to attend, but appreciate that you're looking for feedback. Hoping the feedback isn't dismissed and things like the order of ...
-
Scott Pattersonさんがコメントを作成しました:
Good to hear that the tab names are changing back, this has been a big problem for us. Now if we could just get the option given to us for what order we would like the messages to be in (newest or ...
-
Scott Pattersonさんがコメントを作成しました:
This is a great idea! We have reminders about specific things that need to be done on certain types of tickets, as well as try to keep track of summary notes for longer tickets. We have these in in...
-
Scott Pattersonさんがコメントを作成しました:
No response from Zendesk Product Managers on this one which is a bit frustrating when the user feedback seems to be negative and with the same issues being mentioned but not addressed. After usin...
-
Scott Pattersonさんが投稿を作成しました:
Agent Workspace - Various Issues
Feature Request Summary: - User Profile should be able to show org data not just user - Zendesks own 'User Data' support app allows this - User Profile should be adjustable to show only relevant ...
-
Scott Pattersonさんがコメントを作成しました:
Echoing this, whenever I need to use Zendesk Support it's for something a bit complicated. In the chat bot I can't even post a whole explanation with screenshots showing whatever issue or bug I've ...
-
Scott Pattersonさんがコメントを作成しました:
You can use something like a powershell script running in a monthly scheduled task with 'send-mailmessage' to send an email to your Zendesk support address on a schedule. You will need to be able t...
-
Scott Pattersonさんがコメントを作成しました:
Addons like 'Field Conditions' by Sweethawk can be used to do this (likely others too), but yes it would be much better if it was provided by Zendesk itself.
-
Scott Pattersonさんがコメントを作成しました:
Also interested in this - reason is pretty obvious, it's useful for us to know if the person we contact is OOO so we know they won't be available soon and we should contact them again once they are...